Shipping policy

SHIPPING POLICY

THIS SHIPPING POLICY OUTLINES THE TERMS AND CONDITIONS FOR DELIVERY OF GOODS PURCHASED THROUGH OPSTAR STUDIOS LTD. BY PLACING AN ORDER, YOU AGREE TO THE TERMS DESCRIBED BELOW.

SHIPPING METHODS AND COSTS
ALL DELIVERIES ARE SUBJECT TO THE DELIVERY COSTS WHICH WILL BE QUOTED AT CHECKOUT. ALL COSTS ARE TO BE PAID BY THE CUSTOMER UNLESS STATED OTHERWISE. YOU WILL RECEIVE A CONFIRMATION EMAIL ONCE YOUR ORDER HAS BEEN SHIPPED WITH A TRACKING NUMBER.

OUR STANDARD SHIPPING RATES & METHODS ARE AS FOLLOWS:

UK
SERVICE: DHL EXPRESS UK
BASE SHIPPING FEE: £10
FREE SHIPPING FROM: £300
DELIVERY: 1-2 WORKING DAYS

 

US
SERVICE: DHL EXPRESS US
BASE SHIPPING FEE: $10
FREE SHIPPING FROM: $200
DELIVERY: 2-4 WORKING DAYS

 

EUROPE
SERVICE: DHL EXPRESS EUROPE
BASE SHIPPING FEE: CALCULATED AT CHECKOUT
FREE SHIPPING FROM: €370
DELIVERY: 2-4 WORKING DAYS

 

JAPAN
SERVICE: DHL EXPRESS JAPAN
BASE SHIPPING FEE: ¥8,708
FREE SHIPPING FROM: ¥62,000
DELIVERY: 3-10 WORKING DAYS

 

SOUTH KOREA
SERVICE: DHL EXPRESS SOUTH KOREA
BASE SHIPPING FEE: ₩65,415
FREE SHIPPING FROM: ₩410,000
DELIVERY: 3-10 WORKING DAYS 

 

REST OF THE WORLD
SERVICE: DHL EXPRESS WORLDWIDE
BASE SHIPPING FEE: CALCULATED AT CHECKOUT
FREE SHIPPING FROM: £350
DELIVERY: 3-14 WORKING DAYS 

FREE SHIPPING MAY BE AVAILABLE FOR ORDERS OVER A CERTAIN VALUE. PLEASE REFER TO PROMOTIONAL DETAILS AT THE TIME OF PURCHASE.



PROCESSING TIME
ORDERS ARE PROCESSED WITHIN 2–3 BUSINESS DAYS, EXCLUDING WEEKENDS AND PUBLIC HOLIDAYS.

YOU WILL RECEIVE A CONFIRMATION EMAIL ONCE YOUR ORDER HAS BEEN DISPATCHED.

DELIVERY TIMEFRAMES
ESTIMATED DELIVERY TIMES WILL VARY DEPENDING ON YOUR LOCATION AND CHOSEN SHIPPING METHOD. STANDARD DELIVERY TYPICALLY TAKES 1–2 BUSINESS DAYS FOR DOMESTIC ORDERS AND 7–14 BUSINESS DAYS FOR INTERNATIONAL ORDERS.

DELAYS MAY OCCUR DUE TO CUSTOMS CLEARANCE, COURIER DELAYS, OR OTHER UNFORESEEN CIRCUMSTANCES.


TRACKING YOUR ORDER
ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE A TRACKING NUMBER VIA EMAIL. YOU CAN USE THIS TO MONITOR THE STATUS OF YOUR DELIVERY.

INTERNATIONAL SHIPPING
INTERNATIONAL SHIPPING IS AVAILABLE TO MOST COUNTRIES. ALL INTERNATIONAL ORDERS OUTSIDE OF THE UK ARE FACILITATED BY GLOBAL-E, A THIRD-PARTY SERVICE ACTING AS OUR SELLER-ON-RECORD. PAYMENT FOR INTERNATIONAL ORDERS IS PROCESSED BY GLOBAL-E, AND ALL PURCHASES ARE SUBJECT TO GLOBAL-E’S TERMS AND CONDITIONS AND PRIVACY POLICY, WHICH WILL BE PRESENTED AT CHECKOUT BEFORE AN ORDER IS PLACED.

 

ADDITIONAL CUSTOMS FEES, DUTIES, OR TAXES WILL BE INCLUDED IN PRODUCT PRICES OR CHARGED SEPERATELY AT CHECKOUT, DEPENDING ON YOUR LOCATION. PAYMENTS FOR ADDITIONAL CUSTOMS FEES, DUTIES, OR TAXES WILL BE PROCESSED BY GLOBAL-E. NO ADDITIONAL FEES WILL BE CHARGED UPON DELIVERY, UNLESS STATED OTHERWISE.

 

IF THERE IS ANY OTHER PROBLEMS WITH CUSTOMS / THE COUNTRY OFFICIALS NEEDS DOCUMENTATION OR CLARIFICATION, PLEASE CONTACT STORE@STEFAN-COOKE.COM FOR MORE INFORMATION.

PLEASE ENSURE THAT YOUR SHIPPING ADDRESS IS COMPLETE AND ACCURATE TO AVOID DELAYS OR RETURNS.

PLEASE NOTE A SIGNATURE IS REQUIRED TO RECEIVE YOUR ORDER SO PLEASE ENSURE SOMEONE IS HOME OR YOU MAY ARRANGE ANOTHER TIME TO ATTEMPT DELIVERY.


CHANGES TO THE SHIPPING POLICY
OPSTAR STUDIOS LTD RESERVES THE RIGHT TO UPDATE OR MODIFY THIS SHIPPING POLICY AT ANY TIME. CHANGES WILL TAKE EFFECT IMMEDIATELY UPON POSTING TO THE WEBSITE.

 

FOR FURTHER INQUIRIES, PLEASE CONTACT US AT STORE@STEFAN-COOKE.COM.